Client Testimonials

We did a redesign of our team structures. The start-up and design phases of this project were benchmark quality. The implementation and team tools helped the team understand how to put this all together. New learning in the areas of team building, understanding how groups work, leadership building, and clarifying roles and responsibilities were the key components in this effort. We have already seen better communications and an improved understanding of each other’s role on the team. In the end, the savings we saw of over one million dollars was proof of the success of this redesign effort.
Ann Thomas, Director, Communication Services, Xerox, Rochester, NY

Baybridge demonstrated extraordinary skills in facilitating a very diverse group of people, some with diametrically opposite opinions, expectations and concerns. Because of her leadership, our committee stretched beyond my imagination into a very meaty exploration of who we are today, what the arena in which we operate looks like, and what we will need to address in order to be effective in the future.
Stuart Mitchell, CEO, Rural Opportunities, Inc.

As one of the Technical Staff leaders, I was challenged with consolidating disparate functions. Karen Barrow led / facilitated a series of workshops, resulting in a successful outcome. Most notable was Karen's unique ability to work with members in a way that assured their understanding and willing commitment to change. I suspect Karen's "genuineness" and integrity, combined with her technical and facilitation skills drove the positive results.
Ward Abbett, Director, Eastman Kodak, Rochester, NY

Karen is a very empathetic person. She is very realistic and has the capacity of looking at difficult situations and reframing so that they are more palatable and workable. She was very open and honest with us about the obstacles here and did not allow us to personalize it in any way. In other words, as a team, she helped us to look at our systems and our processes, what we wanted, and what we were willing to do to get there without targeting one specific individual who might not have been a very good team player.
Mary Hayes O’Brien, CEO & Director, Choice Community Project, Corning, NY

For this particular team retreat, it was very important to have an outside facilitator. There are many strong personalities in the group. Baybridge helped us to get as far as we were able and had some “break-throughs” that have had a positive impact on our going forward as well as much improved board participation.
Rosemary Mitchell, President, The Women’s Foundation, Rochester, NY

My overall effectiveness and productivity have improved since my participation in the "Supervisory Development Program".   Conscious efforts to use what I learned from Karen Barrow, have given me direction and increased my confidence resulting in higher-level behaviors with the employees I supervise and the projects I manage.
Barbara Ruffino, Assistant to the CEO, ESL Federal Credit Union, Rochester, NY

Since the Leadership Development program with Baybridge Consulting, the organization is now more efficient, trustworthy, and productive. I get answers more quickly because people’s reaction time is better and I am more confident that I’m getting the right answers – I trust the answers now, whereas in the past I didn’t. In the end, this shows the customers that we can do it; we can deliver the quality we said we would, in the timeframe they ask for. All of this translates into confidence in the customer’s eyes and into new orders for us of over half a million dollars.
Max Leone, Sales & Product Manager, Tyco Electronics, Rochester, NY

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